Tools & Guidelines
Need help using a new tool or understanding how a program works? Check out the helpful user guides below!
Everyday tools
Asana - a daily task and project management system for all employees
Jira - a daily ticketing, task management system used by the Tech, HR and Facilities teams
Confluence - a collaboration tool for project management across teams (tbc)
Tableau - a data analysis dashboard system used by the Supply & Marketing teams
Freshworks - cloud-based ticketing and customer support software for Facilities, Payroll and Goods.
FEEDBACK TOOLS
Build A Better Groupon - for sharing transformation proposals and business ideas
Stop This Deal - for letting us know when somethings's wrong with a live deal
Bugs@groupon.com - a simple email address that you can use to update the P&E team on any tech issues you spot
Global Escalation Process - a centralized Asana project for all revenue impacting issues and ideas. Teams can utilize the Escalations Chat group for quick questions or checks on escalations.
general tools & guides
Global IT Support - the self-service portal for all things Information Technology
HR Helpdesk - HR systems and services support portal
Facilities Support - the self-service portal for all things Facilities
Team Hub - one-stop shop for all the latest business updates and information
Workday - the staff portal for all personnel related information
Saba - a digital training portal
Brand Guidelines - templates and guides on the Groupon Brand colours, fonts etc.
Open Roles - guidelines on how to apply for a new opportunity within Groupon
Referrals - guidelines on the reward based referral process
Speakers Bureau - guidelines for staff if invited to speak at an external event